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Terms and Conditions

Branch Delivery

  • For COD clients, orders will only be sent to a branch after receipt of payment.
  • Due to limited storage space, orders are to be collected from the branches within 5 days of arrival.
  • Port Elizabeth deliveries require 24 working hours from the time of dispatch to arrive at the branch(excluding weekends).
  • Bloemfontein deliveries require 24 hours from the time of dispatch to arrive at the branch (excluding weekends).
  • Amrod will not be held responsible should the above delivery times not be met, whether through fault of Amrod or the courier company. Should you require a guaranteed delivery date, please place the order under your local account and arrange your courier to collect the goods from JHB.
  • Stock returns will not be accepted at the branches and are to be returned to JHB at clients’ expense, subject to managements approval and a 25% handling fee.
  • Amrod will not be held responsible for courier delays.
  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.
  • All sample orders need to be paid for and collected within 3-5 working days of invoice date and if not paid and collected within this time, they will be cancelled.
  • All sample orders that exceed 10 line items will be invoiced from our main warehouse and will be treated as a bulk order. These orders will require the branch delivery selection to be updated and payment to be made (and received by Amrod). Delivery times for our South African branches are as follows - to Cape Town and Port Elizabeth is 48 hours and to Bloemfontein and Durban is 24 hours. Please note: should you need to return these sample items for credit, you are able to do so at either the Johannesburg, Cape Town or Durban branches.
  • All bulk orders not collected from the branch within 5 working days after delivery will be sent back to Johannesburg for your collection, a 25% handling fee will be charged.
  • To view Amrod’s full Terms & Conditions, please refer to the Quick Links section on our website (www.amrod.co.za).

Samples

  • Samples are available for purchase and collection from our Johannesburg Sample shop.
  • Clients ordering samples from either Port Elizabeth or Bloemfontein may have these sent overnight to the respective branches. Cut-off times for overnight delivery is 11h00.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit.
  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
  • EFT refunds are processed every Friday and need to be requested together with your banking details via your account manager.
  • All sample orders not collected from the branch within 5 working days after delivery will be sent back to Johannesburg for your collection a 25% handling fee will be charged.

Branding

  • Acceptable file formats:
    • Vector artwork is preferred (.CDR / .EPS / .AI / .PDF / .FH)
    • We accept PC format artwork only.
  • Tips to help you prepare your artwork:
    • All fonts must be converted to paths/curves to avoid font substitutions.
    • Please include font and size if typesetting is requested.
    • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
    • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
    • Please forward the electronic artwork directly to your account manager or alternatively upload your artwork on the website.
    • Upon written approval of layouts please confirm with your account manager that they have received your signoff or alternatevely approve your layout via the website.
    • Amrod cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
    • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
    • Automated reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your account manager directly to ensure that we have received all the relevant information.
    • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
    • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
  • Artwork Fees:
    • Artwork received in the correct format will not be charged for.
    • Artwork not received in the correct format will attract a redrawing fee of R200 excl VAT. This fee will accommodate further changes to the layouts, whereafter any additional changes will be charged for at R100 excl VAT per change.
    • Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout done.

General

  • Once stock has been collected / delivered from / by Amrod, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 72 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. Amrod cannot accept returns on incorrect items which have already been branded regardless of whether it’s Amrods fault or not.
  • Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • Once an order on memory sticks has been collected from us, we cannot accept a return on it
  • Please note that if your account remains inactive throughout a calendar year, we will place it on hold and you will need to undergo the registration process again.

Payment

  • We do not accept cash for any orders since having cash on the premises is a security risk.
  • For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Manager to confirm that they have received your proof of payment, once payment has been made.
  • Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
  • For orders over R50 000 we require a 50% deposit for COD clients, in order to process an invoice.
  • Orders cannot be placed on hold once payment and order approval has been finalised.

Orders collected by courier from JHB

  • Please request a COLLECTION FORM from your account manager or at our collections department. ([email protected]).
  • Please accurately complete all the required fields on the form and either email back to your account manager or to Collections. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
  • Please do not send your couriers to collect orders until you have received an email from Amrod notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
  • Please ensure that your courier knows who they are collecting for and how many orders they are collecting.
  • All relevant sales order or invoice numbers must appear on the collection form.
  • If you are a COD client stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Amrod and confirmed that we have received the proof of payment.

Amrod Cancellation Policy

  • Written orders and online orders (by email) constitute a binding contract and are legally enforceable.
  • Once an order – to the value of R5000 excl VAT or more has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • Branding will not commence until full payment has been received for COD clients.
  • Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling fee will be levied where the invoice value is R5000 excl VAT or more.
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excl VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your account manager upon placement of order, and he/she confirmed that the deadline could be met.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Collected stock may not be returned, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to JHB office.
  • Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.